This Privacy Policy explains how Zadogo (“we”, “our”, or “us”) collects, uses, and protects personal data of our Delivery Partners (“you”) when you use our platform or mobile app.
1. Information We Collect
We may collect the following categories of information:
Personal Information:
- Name, contact number, email address
- Photo ID and residential address
Vehicle Information:
- Vehicle registration number
- Driving license and insurance details
Financial Information:
- Bank account details for payouts
Location Data:
- Real-time GPS location during deliveries
Device Information:
- Mobile device model, operating system
- App activity logs and usage data
Performance Data:
- Ratings, delivery statistics, and feedback
2. How We Use Your Information
Your data is collected to:
- Verify your identity and eligibility
- Assign and manage deliveries
- Calculate earnings, payments, and incentives
- Improve performance tracking and app experience
- Ensure safety and prevent fraud
- Comply with legal, tax, and regulatory obligations
3. Sharing of Information
We may share your information with:
- Customers: To display your name and contact details during delivery
- Restaurants: For order coordination
- Payment Partners: For secure payout processing
- Regulatory Authorities: When required by law
- Service Providers: For analytics, support, and infrastructure
Zadogo does not sell delivery partner data to third parties for advertising purposes.
4. Data Storage and Security
We implement:
- Encryption and secure servers
- Access controls and regular audits
Your data is stored securely for as long as your account is active or as required by law.
5. Location Tracking
The Zadogo app uses GPS tracking to assign and monitor deliveries.
- Location access is required for operational purposes
- Tracking is active only during delivery sessions
- Data is not shared beyond platform operations
6. Communication Preferences
We may send:
- Order-related updates
- Important service notifications
- Promotional messages (optional)
You can manage communication preferences within the app settings.
7. Data Retention
We retain data only as long as necessary for:
- Operational needs
- Legal and financial compliance
Upon account termination, personal data is either anonymized or securely deleted (subject to legal requirements).
8. Your Rights
You have the right to:
- Access and update your information
- Request deletion of your data (subject to legal constraints)
- Withdraw consent for certain data uses
- File complaints with relevant authorities
9. Third-Party Links
Our app may contain links to third-party websites or services. Zadogo is not responsible for their privacy practices or content.
10. Policy Updates
We may update this Privacy Policy from time to time. Updates will be communicated via the app or email notifications.