This Privacy Policy describes how Zadogo Technologies Pvt. Ltd. (“Zadogo,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you access our website, mobile application, or related services (collectively, the “Platform”).
By using Zadogo, you agree to the practices described below. If you disagree, please discontinue use of the Platform.
1. Purpose of This Policy
Your privacy matters to us.
Zadogo is committed to maintaining the confidentiality, integrity, and security of any personal information we collect.
This document explains:
- What information we collect
- How we use and share it
- The rights you have regarding your data
- How we secure and store your information
2. Information We Collect
We collect data to provide seamless ordering, improve delivery efficiency, and enhance user experience.
(a) Information You Provide Directly
When you sign up, order food, or contact support, we may collect:
- Full Name
- Email Address
- Mobile Number
- Delivery Address and location details
- Payment method and billing information
- Feedback, ratings, and reviews
(b) Information Collected Automatically
When you use the Platform, we automatically gather:
- Device type, IP address, and browser details
- App usage statistics, click patterns, and session duration
- GPS location (for delivery tracking and restaurant suggestions)
- Cookies and similar technologies for personalization
(c) Information from Third Parties
We may obtain additional details from:
- Restaurant partners
- Payment gateways
- Delivery partners
- Advertising or analytics providers
We ensure such third-party data is used only for legitimate service purposes and handled securely.
3. How We Use Your Information
We process your data to:
- Facilitate orders between you and partner restaurants
- Process payments securely
- Deliver orders efficiently through riders or logistics partners
- Provide customer support and resolve issues
- Send notifications about order status, offers, and updates
- Improve our Platform and user experience
- Detect fraud and ensure security
- Comply with legal obligations under Indian law
We do not sell your personal information to marketers.
4. Cookies and Tracking
Zadogo uses cookies, pixels, and analytics tools (like Google Analytics and Firebase) to:
- Maintain login sessions
- Analyze traffic and usage patterns
- Personalize restaurant listings and offers
You can disable cookies in your device settings, but some features may not work properly.
5. Sharing of Information
We share your information only when necessary:
Shared WithPurposePartner RestaurantsOrder preparationDelivery PartnersPickup and deliveryPayment GatewaysSecure transactionsService ProvidersHosting, communication, analyticsLegal AuthoritiesCompliance with law
All partners are bound by strict confidentiality agreements.
6. Data Storage and Retention
- Data is stored securely on cloud servers (India or compliant jurisdictions)
- Retained only as long as necessary for services and legal compliance
- Upon account deletion, most data is removed within 30 days (except required records)
7. Security Measures
We use:
- SSL encryption (128-bit or higher)
- Secure cloud infrastructure
- Firewalls and access controls
- Regular security audits
However, no system is 100% secure, and you acknowledge this risk.
8. Your Rights
You have the right to:
- Access and update your personal data
- Request correction of incorrect information
- Opt out of marketing communications
- Request account deletion
- Raise complaints with relevant authorities
To exercise rights, email: support@zadogo.com
9. Children’s Privacy
Zadogo is not intended for users under 18. We do not knowingly collect data from minors. Any such data will be deleted if identified.
10. Communication and Marketing
By signing up, you agree to receive:
- Order updates
- Promotional messages
- Push notifications
You can opt out anytime via app settings or unsubscribe links.
11. Third-Party Links and Services
Our Platform may contain links to external websites or services.
Zadogo is not responsible for their privacy practices. Please review their policies separately.
12. International Data Transfers
If data is transferred outside India, we ensure compliance through lawful safeguards and data protection standards.
13. Updates to This Policy
We may update this Privacy Policy periodically.
Changes will be posted with an updated “Last Updated” date.
Continued use of Zadogo means you accept the revised policy.
14. Contact Us
📍 Zadogo Technologies Pvt. Ltd. – India
15. Consent
By using Zadogo, you consent to the collection and use of your information as described in this Privacy Policy.